1. How long have you been in business?
Brookland - Since March 2013
Jonesboro - Since August 2020
2. Does your school have any certifications or accreditations?
We are certified by the Department of Human Services and Child Care Licensing Division. We are also a Better Beginnings Level 3 certified provider which is Arkansas' quality rating system for high-quality licensed child care facilities. We have been awarded with several community awards based on votes.
3. What are your hours?
Brookland - 630 to 545pm’ Monday through Friday
Jonesboro - 7:00am to 5:30pm Monday through Friday
4. What is your holiday schedule?
You will be provided a calendar upon enrollment. Our school will be closed most federal holidays. We also dedicate time each year for professional development and deep cleaning of our school. We maintain the right to change the calendar at any time. The school calendar will be made available through out the year on Brightwheel Documents.
5. How flexible are pick-up and drop-off times?
When you enter,, you choose drop-off (9:00am at the latest) and pick-up (5:45pm at the latest) times and based on your enrollment schedule.
6. What are your fees, and when does billing occur?
Billing occurs weekly or biweekly on Friday at 10am depending on your preferred tuition schedule. Drafts come out of client accounts on Monday. We also offer a monthly option. See our Enrollment & Tuition page for more.
7. Do you offer discounts?
We do not offer unpaid tuition time for our clients including tuition free absences, extended leave, sick leave or vacation time.
8. Is there a late pick-up fee?
$1.00 per 1 minute after business closing will automatically be added for continually late pick-ups.
9. Do you encourage visits from parents?
Yes. We enjoy when parents visit. Parents and those on the authorized pick-up list may visit the school either announced or unannounced anytime during our business hours. We believe that children thrive when the relationship between the family and the center is a partnership. We offer a multitude of volunteer opportunities and we also have a Parent-Teacher Organization. We have an open-door policy and offer many opportunities to be part of your child’s early learning experience and connect with other families.
10. What do you expect from me as a parent?
One of our Goals is to "reinforce children’s understanding and respect for their parents and elders teachings, in a way that gives each child a feeling of self-worth and responsibility."
We expect open communication between staff and families. Public and/or social media slander, negativity and disrespectful comments toward the company or its staff will not be tolerated and will result in immediate dismissal from the program. In addition, staff of the company who “babysit” or “nanny” during the employee’s employment with this company can not leave employment or alter staff scheduling to provide care for children who have been enrolled at our child care center during any time of the staff member’s employment. The expectation should a concern or issue arise deems for a private conference to be requested by either party to allow for open communication in a professional yet respectful manner. This expectation is held accountable on both the side of the company and its staff as well as clients and past clients. Contact information to Management are provided upon enrollment and are kept frequently updated within the Parent Handbook. The company reserves the right to dismiss a child immediately if the welfare of the children, staff, facility or program are in jeopardy as a result of parental behavior. Respect, dignity and safety between clients vs. child vs. staff relationships will be held at the upmost priority.
11. What are staff credentials and training?
Each classroom teacher is an approved professional child care provider through the Department of Human Services Child Care Licensing Division. Staff education levels vary between a high school diploma, Child Development Associate, AA or BA. Our staff are certified every year with 30+ hours in professional development classes. They attend online courses, conferences, seminars and staff meetings to fulfill this requirement. Training is obtained every two years in CPR, First Aid, AED and epipen training by the American Red Cross or American Heart Association. All staff are required to complete training
12. How do you screen staff?
The Director reviews employment applications and does an initial interview followed by a peer-to-peer interview. The interviewee spends time with a group of children while being supervised by a classroom teacher and Management Team. The applicant is observed interacting and participating in activities with the group of children. References are checked. All staff undergo background checks including Arkansas Child Maltreatment Check, Arkansas Criminal Record Check, FBI check and fingerprint check.
13. How are the children grouped and what are the ratios?
Children are grouped by age and average development with the classroom which best suits them. For more information, see our Enrollment & Tuition page.
14. What are your goals and philosophy?
We would like to direct you to the home page of this website for a thorough explanation of our goals and philosophy.
15. How do you discipline a child?
We give positive verbal rewards and redirection, which encourages positive and acceptable behavior. We believe this helps children to establish their own self-control and encourages them to act in such a way as to receive this praise. Redirection to another more appropriate activity is our goal. We focus on teaching Conscious Discipline techniques such as using the Safe Place and Calming Strategies. To see videos about Conscious Discipline, search it on YouTube.
16. How do you comfort a child?
We give cuddles, hugs, sit them in our laps and talk with the child. Some children need a few moments of quiet, for this, we offer the Safe Area.
17. What will my child do all day?
The children will participate in basic care tasks, curriculum geared toward their age of development, participate in fun-filled and hands-on activities, engage in centers for open ended and learning based play. They will have two scheduled times outside on our playground, have nap time and meals. For more information see our Curriculum page.
18. What about extra curricular activities?
At this time we do not offer extra curricular activities outside of the activities we provide as a school.
19. What role does technology have in the center.
We provide an Ipad in each classroom for teacher-specific documentation on each child's day. The staff will have access to document basic care components, take pictures of activities, send and receive messages with parents of enrolled children in the classroom and perform developmental assessments. Each classroom has a child-friendly music library downloaded. The staff have access to their work schedules, time clock and company handbooks. The Ipad is otherwise locked for restricted access. For more information on this, see our Enrollment & Tuition page.
20. When do staff members and children wash hands?
Staff and children wash hands upon each entry into the center, after each diapering, feeding, sand/water play, outdoor play and bathroom breaks. Hand washing also occurs frequently at other times of the day.
21. How do I sign my child in and out?
We offer a no-contact attendance based electronic system with an individual pin code assigned to each family. Parents are able to sign their child in or out with on their cell phone using a QR code. Forgot your cell phone? No problem. We have Ipad stations available for you!
22. Is the school secure so strangers can not walk in?
Yes! We have a highly secured school. The Main Office is available for walk-in during morning drop-off and afternoon pick-up. The hallways where children are located are secured with a pin code. The fencing provides security from our playgrounds and evacuation location. We have a 24-hour fire monitoring service provider too!
23. What is the sick policy?
We do not allow sick children to attend school. We want to keep everyone healthy and because of this the Parent Handbook includes an extensive Health Policy for exclusions on attendance.
24. Do you have a safe enclosed outdoor playground?
Yes! Our playgrounds are secure. We have 8' fencing with a locked gate located at the back or front of the playground space. Classrooms open directly to the playgrounds so little feet do not have far to travel. Our playground is completed with a turf floor covering and a natural concept of play where staff plan daily activities to engage the children. Shade areas are provided by either sunshades or trees.
25. How often are toys cleaned and replaced?
Toys, classroom spaces and bathrooms are cleaned thoroughly each day and disinfected at nap-time and again at the end of the day. Deeper cleaning such as walls, doors, baseboards are cleaned and disinfected at least once a week. Rugs are cleaned at least once every three months, or more frequent when soiled. Items are replaced upon immediate need if broken, overly worn or developmentally no longer appropriate for the group of children.
We also hold times each year for deep cleaning of the entire campus. These days are typically held on a federal holiday to where our school is closed or on a weekend while the school is closed.
26. Do you provide meals?
Healthy, balanced meals are just what growing bodies need! Morning snack, lunch, and afternoon snacks should be brought to school daily as we can not store meals on campus. Additionally, all meals should follow the Child and Adult Care Food Program/USDA requirements for children in order to meet nutritional guidelines.
It has been the experience that children will eventually try foods at school that they may not consume at home simply because the other children are eating them. During mealtimes, students and staff are sitting together and engaging in conversations. Staff uses positive reinforcement to encourage children to try new foods.
Otherwise, lunchboxes and bottles brought from home are sent home daily to be cleaned and refilled. This limits cross-contamination risks and reduces staff error when serving meals/bottles.
27. Are you nut-free?
No, our school is not nut-free as we can not assess each child's meal daily for child related allergies.
28. Where do children rest?
The infant classrooms offer cribs for children ages 0-12 months. Each classroom also offers nap mats, a sheet and lightweight blanket for children over 12 months of age.
29. Do you offer education with an approved curriculum?
Yes! We would like to direct you to our Curriculum page of this website for information on our curriculum and educational programs.
30. Do you have professional pictures taken?
Professional pictures are offered at least twice per school year. Often times, we have additional professional photo sessions scheduled for specific holiday seasons.
31. Does your school practice safety drills?
We practice a fire drill and tornado drill each month. All children and staff participate to ensure everyone knows what to do in case of emergency.
32. How can I be more involved as a parent?
We encourage parents to be involved in your child's development, activities and events through out the year. We offer plentiful events including holiday events, water days, picture days and Family Appreciation Days! Some ways to be more involved include: volunteering to play or assist in the classroom, stay up-to-date on current newsletters, bring family pictures, bring a snack for the class, talk with the teacher each day or assist with our gardens.
33. When should I get on the waiting list?
It is never too early to get on the waiting list. If you have a confirmed pregnancy or expect the need of childcare in the next 12 months, go ahead and get on the waiting list!
34. How do I enroll my child?
See the 'Enrollment and Tuition'' page on this website for more information, including our waiting list application.
35. Do the children go outside year around?
Our school is licensed by Arkansas Child Care Licensing and by doing so, is required to provide at least (1) hour of outdoor play per day in “suitable weather”. Children will be taken outside between the weather forecast “Feels Like” temperatures of 40 degrees and 90 degrees. On days, which the temperature is above 90 degrees, we will have shortened lengths of outdoors play or altered times for outdoors play at which weather may be cooler. When snow or raining occurs, the facility may request additional weather-appropriate clothing as part of a play-based learning experience outdoors. It is our goal to go outdoors year-around.
Our playground equipment (both stationary and mobile) and materials are designed for active play and exploration, which keeps kids learning while getting exercise and fresh air. Teachers plan outdoor activities to address multiple areas of skill development, including climbing, balance, and coordination, throwing, kicking, running and jumping. We encourage outside play time every day that weather permits. This might include messy play times including gardening, mud kitchen pretend play, water days and more.
36. Do you give medications?
We will not administer prescription or over-the-counter medications such as acetaminophen, ibuprofen, teething medications, antibiotics or probiotics. We provide exception for diaper rash cream, gas drops/reflux medication which must be given at each meal, sunscreen and life-saving emergency medications. Parents are welcomed to come to the center at any time to administer prescription or over-the-counter medications. Care plans shall have clearly stated parameters, directions, and symptoms for giving the medications. Care plans shall be updated as needed, but at least yearly.
COVID-19 brought new challenges to this world which we must prepare for, adapt to and recognize as having our individual responsibilities in ensuring we provide a health and safe atmosphere for our staff, children and families. In doing so, we have created this page to create awareness as to what we are doing to protect against contagious illnesses and coronavirus.
Statement -Our child care center follows Arkansas Minimum Licensing Regulations for Child Care Centers as developed by the Arkansas Department of Human Services (DHS) which automatically adheres to the Arkansas Department of Health regulations. In addition to the regulations set forth by the two above-named agencies, we will take the best practice guidelines set forth by the Centers for Disease Control as recommended for child care centers and child-related business practices.
What are we doing to protect against common contagious illnesses?
-Touch-less check in and check out system used for tracking child attendance and staff attendance.
-Electronic record keeping for children's daily care sheets. Live updates to enrolled families including photos/videos.
-Hand sanitizing stations made available at the main entrance(s) including hand wash sink, hand sanitizer, kleenex and baby wipes.
-Hand washing for staff and children occur at classroom arrival, after toileting, before meals, after meals, after outdoor play and in other regularly needed situations through out the day.
-Teach children to sneeze/cough into their elbow rather than hand. Teaching children proper hand washing of at least 20-30 seconds through song.
-Staff wear “work shoes” inside classrooms. These consist of house shoes, tennis shoes or other comfortable shoes. “Street shoes” which have been worn outside of classroom spaces are left in the hallways or closet space as to not expose further bacteria/germs inside classrooms. (Children can wear street shoes.)
-Disinfecting of classroom spaces through out the day including play centers, meal areas, toileting areas, nap mats and other touchable surfaces. Deep disinfecting occurs at nap and at the end of each day. Managers perform a walk-thru daily to check for completed cleaning checklists in each classroom.
-Vent filters contain a virucidal, bacterial, dust/dander and pollen agent. They kill 99% of contagion upon contact.
-Bleach free facility to protect common allergy reactions. We use pleasant smelling sanitizers, disinfectants and cleaning agents which are commercial grade or hospital grade to kill common contagious illnesses including flu, Ecoli, staph and coronavirus.
-Meals are served on individual disposable paper products with disposable utensils. Otherwise, lunchboxes and bottles brought from home are sent home daily to be cleaned and refilled. This limits cross-contamination risks and reduces staff error when serving meals/bottles.
-Rug shampooing occurs every 3 months or more often as necessary
-Child immunizations monitored and documented per State requirements
-Hospital grade disinfectant is used regularly after-hours. It is sprayed on and left to air dry overnight. All common areas are treated.
-Health policy is available in the Parent Handbook and is followed stringently for the health, safety and proper child supervision.
-Nap mats are placed at least 6’ apart, where able. When unable, children are placed at least 2’ apart and sleep opposite from nearest child’s head. Infant cribs with plexiglass sides serve as a contagion-barrier.
-If anyone in the family is tested for Coronavirus or has symptoms who are needing to be tested, the entire family should be restricted from childcare until clearance from the Arkansas Department of Health can be obtained in writing.
If absences or quarantine is required, do we continue to pay regular tuition?
-We can not prevent illness or the spread of contagion no matter our best efforts. Germs will spread despite our attempt to control them. In the event of a quarantine or illness situation requiring absence,, the decision is to continue to charge normal tuition. We are unable to provide reimbursement of tuition or discounted tuition. If we were to have multiple cases where multiple closures were required, we could not afford to not charge tuition and ultimately we would have to close our business doors. We have a business to run and a responsibility to all families and staff involved. The best way for us to ensure we can make it out on the other side of COVID-19 is to stay as financially stable as we can which includes ensuring we are able to retain our staff, pay our bills and continue to provide child care to those who are not out ill or out on quarantine. We need to ensure our business is supported so we can provide equality to all families as each new situations arise. In any event of a mandatory quarantine, extended absence or closure, we will provide our very best efforts in assisting to find available funding to assist families who are in need.